For Veterinary Practices
Veterinarians face many of the same operational issues that physician practices
and hospitals face, PLUS the reality that veterinary reimbursement is fee-for-service.
- EHCO veterinary consulting engagements include those addressing outpatient
scheduling, surgical patient flow, coordination among services such as radiology
and oncology, drop-off and discharge, exam room and OR capacity use, and client
services.
- Clients include Angell Memorial Animal Hospital (Boston), Cornell Animal
Hospital (Ithaca), the Mass Society for Prevention of Cruelty to Animals (MSPCA),
Animal Medical Center (NYC), and the Animal Rescue League of Boston.
- EHCO understands the dual client-patient demands of a veterinary practice,
and has a history of consulting success in some of the most prestigious animal
organizations.
"I hired Rebecca as a process improvement team consultant and as a fee
analysis consultant for two of the most highly regarded veterinary training
hospitals in the US, . . .: Cornell University
Hospital for Animals . . ., and The Animal Medical Center in NYC. She coached
our frontline staff in successfully tackling some of the more complex, entrenched
and broken operational processes in both hospitals. Groups of individuals with
singular agendas were transformed into effective and focused multidisciplinary
teams. In each case, these teams – none with previous teamwork or process improvement
experience -- documented and measured the process; identified the pertinent
problems in the processes; gathered and analyzed meaningful data; created and
prioritized action plans; implemented plans; and evaluated results. She taught
the teams how to obtain buy-in from management and peers, and the teams delivered
on improving financial as well as operational performance.
"While many consultants promote themselves as process improvement experts,
Rebecca keeps the spotlight focused on the team and the task, bringing to bear
a collaborative and coaching style that engages and focuses frontline staff,
thus ensuring ultimate success of the team’s plan."
Bonita S. Voiland, MS, MBA
Executive Director, Frankie’s Friends, Inc. NYC
Former Chief Operating Officer at The Animal Medical Center
Former Assistant Dean for Hospital Operations at Cornell
