When should I call EHCO?

Sample situations: Many commonly encountered circumstances signal the need for operational evaluation or change. Some examples are:

• Operational inefficiencies exist, whether due to cumbersome or redundant processes, unsuitable organization, or increased volume/demand.
• New software is being implemented, and the organization wants to document and improve processes before automation, so as not to "pave the cow path."
• Cost savings are a constant part of health care, whether due to regulatory limitations, reorganization/ merger, decreased demand/volume or market changes.
• Facilitation is needed to work through an impasse, solve an operational problem or build a stronger, more engaged team.
• The organization is undergoing major operational and/or organizational change, and a structured change management plan is required to ensure an orderly transition and avoid loss of key employees.
• Managers require assistance to solve a defined problem, to implement a plan of action, or to respond to customers' complaints or sentinel events.